– Organization

The tour prices offered by Tsiky Tour includes only the services stated in each offer. Our prices do not include international and domestic flights.

Air flights

Each customer can contact and book flights with international or domestic airlines. Tsiky Tour can only assist and plan their trip according to the dates of departure and arrival times that have been communicated by the customer and the company. Thus, in the case of any delay in connection with airline services, Tsiky Tour can’t be held as responsible and any compensation can be sought. Tsiky Tour undertakes only to best assist clients.

– Price

Tour prices mentioned by Tsiky Tour on this website in Euro cover only this year. What is included and not included there are also clearly stated.

– Registration and booking

A registration for a tour can be done from our office in Antananarivo, or by telephone or by e-mail. When booking, detailed information about the customer (names, birth dates, flight details, …) are required. Final registration is validated at the time of receipt of the requisite deposit. An invoice from Tsiky Tour will be sent upon for the confirmation of the booking.

– Payment

All reservation of seats for a tour must be accompanied by an instalment of 30% of the price payable by bank transfer, free of charge to Tsiky Tour, which also confirms the registration. The balance must then be paid 30 days before the departure date. After the sending of the transfer, a copy of the order of transfer and a copy of the address of your bank must be sent to us by e-mail for monitoring.

Here is the account number of Tsiky Tour:

Lot IVT 1 ter Tsaramasay
101 Antananarivo, Madagascar
BMOI, Place de l’Indépendance, BP 25 bis, 101 Antananarivo
Account No: 00004 00001 021852 20101 33
IBAN : MG46 0000 4000 0102 1852 2010 133

– Cancellation

Here are the terms of repayment in case of cancellation by the client:
– If more than 30 days before departure: 20% of the total trip cost
– 29 to 20 days before departure: 40% of the total trip cost
– 19 to 10 days before departure: 60% of the total trip cost
– Less than 9 days before departure: 100% of the total trip cost

On the other hand, Tsiky Tour reserves the right to cancel a tour 30 days before departure if :
– The minimum number of participants is not reached
– The required deposit have not been made on time

– Insurance

Tsiky Tour has subscribed a civil liability insurance covering our guests’ stay in Madagascar. But this insurance does not cover medical repatriation. It is up to each customer to subscribe themselves to such insurance if they deem necessary.