Privacy Policy
Last updated:
This policy explains what personal data Tsiky Tour Madagascar collects through tsiky-tour.com, why we collect it, how long we keep it and what rights you have. In short: we only collect the information you choose to send us to plan your trip, we do not sell it, and this website only sets audience-measurement and advertising cookies if you accept them.
1. Who is responsible for your data
The data controller is MADAGASIKARA VIATGES SARL, trading as Tsiky Tour Madagascar. Registered office: Lot II IVT 9 Ter Tsaramasay, Antananarivo, Madagascar. Office: Lot MB 771 Mahabo Andoharanofotsy, Antananarivo, Madagascar 102. Company registration: STAT 79905 11 2016 0 10020, RCS Antananarivo N°2016B00020.
For any question about your data, write to sales@tsiky-tour.com or call +261 34 19 990 00.
2. What data we collect and why
| When | Data | Purpose | Legal basis |
|---|---|---|---|
| Quote or tour customisation request | Name, email address, number of travellers, preferred dates, your message, the tour and page you were viewing, the language of the page | Answer your request and prepare a tailor-made itinerary and quote | Steps taken at your request before a contract |
| Booking a tour | Information needed to organise the trip (traveller names, contact details, travel dates, and the details you choose to share such as dietary needs) | Organise your trip with our drivers, guides and accommodation providers in Madagascar | Performance of the contract |
| Newsletter | Email address, language | Send you news and travel ideas about Madagascar | Your consent, which you can withdraw at any time |
| Email, phone or WhatsApp contact | The information you send us | Reply to you | Our legitimate interest in answering enquiries |
We never ask for payment card details through this website. No online payment is taken on tsiky-tour.com.
3. Cookies and tracking
With your consent, this website uses Google Analytics 4 (to count visits and see which pages are useful) and Google Ads (to measure whether our advertisements lead to quote requests or WhatsApp messages, and to show our advertisements to people who have already visited the site). These services, provided by Google Ireland Ltd and Google LLC, may set cookies and process data such as your IP address, browser and pages visited. See how Google uses this information.
When you first visit the site, a banner lets you accept or refuse these cookies; refusing is as easy as accepting and does not change how the site works. Until you accept, no Google cookie is set: Google only receives anonymous signals without cookies (Google Consent Mode). You can change your choice at any time with the Cookie settings link at the bottom of every page. Your choice is stored in your browser (local storage), not in a cookie.
Also with your consent, this website uses the Meta Pixel (Meta Platforms Ireland Ltd) to measure the results of our Facebook and Instagram advertisements and to show them to people who have visited the site. It is only loaded after you click "Accept". See Meta's privacy policy.
Fonts and images are hosted on our own website. If you choose to open a link to an external service (WhatsApp, Facebook, Tripadvisor, Google Maps), that service applies its own privacy policy.
4. Who receives your data
- The Tsiky Tour Madagascar team, to answer and organise your trip.
- Our form-processing provider, which forwards the forms on this website to our mailbox: .
- Our website host, SiteGround, as a technical provider.
- When you book, only the providers needed for your trip in Madagascar (drivers, local guides, hotels, domestic airlines), and only the information they need.
We do not sell or rent your personal data.
5. International transfers
Our team is based in Madagascar and some technical providers may be located outside the European Union. When your data is transferred, we rely on the safeguards offered by those providers (such as the European Commission's standard contractual clauses) and we limit transfers to what is necessary to answer you and organise your trip.
6. How long we keep your data
- Quote requests that do not lead to a booking: .
- Booking files: as long as required by accounting and legal obligations in Madagascar.
- Newsletter: until you unsubscribe.
7. Your rights
You can ask to access, correct or delete your personal data, to restrict or object to its use, to receive it in a portable format, and to withdraw your consent to the newsletter at any time. Write to sales@tsiky-tour.com; we will reply within one month. If you live in the European Union, you may also lodge a complaint with your national data-protection authority.
8. Security
The website is served over an encrypted connection (HTTPS) and is a static site with no customer accounts or online database. Access to our mailbox is restricted to the team handling your trip.
9. Changes to this policy
We update this page when our practices change, for example if we add online booking or an audience-measurement tool. The date at the top shows the latest version.
